If you’re having a hard time connecting, we’ll need to run some diagnostics.

1. Try turning your freeze dryer off and on, then restart connection process

2. Send us as much info about your Wi-Fi as possible

• Router type and location?
• How is your signal strength?
• Do you know if it’s 2.4ghz or 5ghz?
• Who is your internet service provider?

3. Download an app to measure signal strength

For iPhone

1. Download iWifi - AR speed & signal test

2. Click “Scan”

   

3. Take screenshot

4. Send to us

<aside> <img src="/icons/exclamation-mark-double_red.svg" alt="/icons/exclamation-mark-double_red.svg" width="40px" /> Unsubscribe from the app trial after to make sure they don’t charge you

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